Free HK shipping for orders above 500 HKD. Free worldwide shipping for orders above 200 USD.

Subscription FAQs

Our subscriptions are available on some of our products. More subscription options will be available soon. In the meantime, see below the FAQs

 

How does subscription work?

You can subscribe to products available for subscription. Your credit card will be billed automatically every “X” number of weeks (frequency) and your order will be shipped to your shipping address.

 

Are there any shipping charges?

Within HK: Shipping is FREE for orders above 500 HKD per cycle. Otherwise, there is a charge of 30HKD per delivery.

Outside HK: Shipping is FREE for orders above 200 USD per cycle. Otherwise, shipping is calculated during checkout.

 

Is there a minimum number of cycles?

There is minimum of two (2) cycles per subscription.

 

I moved house, how do I change my address?

    Please go to the customer portal when you login our store. Otherwise, please email hope@houseofpureessence.com so we can update the details for you.

     

    My credit card is expiring soon, how do I change this?

      Please login to our store and go to the customer dashboard and change your subscription settings. Otherwise, please email hope@houseofpureessence.com and we will send you a link.

       

      I want to change the frequency of my order, how do I change this?

        Please login to our store and go to the customer dashboard and edit your subscription settings. Otherwise, please email hope@houseofpureessence.com so we can update the details for you.

         

        I want to cancel my subscription, how do I do this?

          Please login to our store and go to the customer dashboard and edit your subscription settings. Otherwise, please email hope@houseofpureessence.com so we can update the details for you.